Regulatory & Compliance Framework
Transparency, data confidentiality, and adherence to UK Third-Party Intermediary (TPI) market standards.
Third-Party Intermediary (TPI) Code of Practice
Empire Studios operates strictly as an introducing partner to our regulated wholesale aggregator network partner. We commit to the following values in all outbound and targeted communication:
- Honest Presentation: We do not misrepresent our organization as an energy supplier or regulatory body. We explicitly clarify that we provide introduction pathways to wholesale aggregator networks.
- Data Precision: Utility details provided via our secure portal are accurately organized and verified to guarantee quote precision.
- No High-Pressure Sales: Our introduction structure operates entirely cost-free, allowing businesses to review competitive contract recommendations without obligation.
Data Protection & Privacy Notice
This privacy statement outlines how we capture, manage, and distribute business datasets received via `energy.empstudios.online`:
- Information Collection: We collect business contact information, current supply details, and voluntarily uploaded bill documents.
- Data Transfer Path: Collected datasets are encrypted and securely transmitted to our processing wholesale aggregator partner network to access wholesale market pricing. Data is never sold or handed to unauthorized outside actors.
- Retention Structure: Information is preserved safely during your active verification window. You can ask for your details to be deleted at any point by reaching out through our primary contact addresses.
Alternative Dispute Resolution & Complaints Procedure
We work to deliver an honest, high-quality, and reliable introduction service. If you believe our staff or pathways have fallen short of professional expectations, please review our dispute structure:
Step 1: Email your dispute details directly to our corporate compliance team via your standard Empire Studios point of contact. We aim to review, log, and resolve your feedback within 5 business days.
Step 2: If your query concerns the contract pricing, contract execution, or supplier validation systems handled after your introduction hand-off, the matter will be escalated directly to our wholesale partner's dedicated back-office complaints framework, operating under Ofgem ADR standards.